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Effective Letters, LLC

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about

This is a minority owned business that was started in late 2022 and came from my love of letter writing and advocacy.

Effective Letters, LLC is a service that assist in writing professional letters, and forwarding them to the correct person and/or agencies at a local, state and federal level.

 

Prices start at $45.00 per letter and turn-around time is fast.

This is a minority owned business that is run by Connie Hollands and can be reached at (757) 971-4587, Monday through Friday from 5:00 pm to 9:00 pm.

Try this service...I think you will like it.

Professional Experience

2022 to Present

Case Manager of Mental Health Services

The City of Virginia Beach – August 2015 to December 2019

Serve as Behavior Specialist 1of the PACT Team (Program of Assertive Community Treatment) for citizens in the Virginia Beach area who deal with mental health and substance use issues in the community.  Links clients to needed services, produce medications, access mental status of clients and document in electronic health record within 24 hours of occurrence.  Participate in treatment plan meetings for clients to obtain positive treatment results.  Counsel clients as needed regarding their case and client wellness.

The City of Virginia Beach – February 2012 to August 2015

Serve as a Mental Health Substance Abuse Assistant.  I taught Wellness Recovery Action Plan classes to clients and told my personal story to inspire hope.  Wrote progress notes and filed in client charts.  Entered time spent with clients in computer scheduler.  Transported clients to various appointments.

The City of Virginia Beach - April 2001 to February 2012

Provide WRAP and Peer to Peer training for mental health substance abuse and co-occurring disorders in the jail and in the community as needed.  Certified as a state Peer to Peer mentor trainer for mental health by NAMI for Virginia.

Serve as support staff for MHSA Division, Office of Consumer and Family Affairs.  Prepare materials for various classes, maintain several mailing lists of clients, make requests of Trustees for clients with trust accounts, mail meeting notices according to schedule and assist with the maintenance and organization of the Resource and Comfort Rooms. 

The Upjohn Company – June 1976 to March 1995

Supervisor for in plant Food Service program.  Supervised 20 plus employees in day to day business operations for 20 years, did performance evaluations, hired and fired, interpreted corporate policy, did Total Quality training for entire company, developed numbering system for in house storeroom and prepared budgets and operated within budgetary guidelines.

Education & Certifications

Norfolk State University / Norfolk, VA

Bachelor of Science (BS) Food Science & Nutrition

Strayer University / Virginia Beach, VA

Master of Business Administration (MBA)                           

Emphasis in Human Resource Management

Capella University / Minneapolis, MN

Masters Degree certificate in Mental Health Theories

Copeland WRAP Facilitator / Richmond, VA

Provide training to Virginia Beach citizens in recovery

NAMI Peer to Peer Mentor / Williamsburg, VA

Provide training for Virginia Beach citizens

Suffering from mental illness

NAMI State Peer to Peer Mentor Trainer / St. Louis, MO

Provide training to potential Virginia mentors

QMHP-A Certified

Certification updated 6/2025

CIT trained

40 hr. Police Course

Of Note

Affiliations:

Board Member of Bay Regional Local Human Rights Commission / 2010

 

Chairperson of Bay Regional Local Human Rights Commission / 2013

Computer Skills:

MS Office (Word and Outlook)

Effective Letters, LLC

Business owner since 2022

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